What should an after-hours message include?

When to call 911/ER, how to reach on-call coverage if available, and what can wait until the next business day.

Can I request refills after hours?

Many clinics defer routine refills to business hours. Ask your clinic’s policy before you run out.

Assume non-urgent. For urgent symptoms, follow the emergency instructions, not the portal queue.

July 26, 2026 · Patient Guides · 1 min read

After-hours confusion creates unsafe delays. Clinics should publish clear emergency vs wait instructions.

Start from city hubs, then open clinic profiles. About this directory.

What should an after-hours message include?: When to call 911/ER, how to reach on-call coverage if available, and what can wait until the next business day.
Can I request refills after hours?: Many clinics defer routine refills to business hours. Ask your clinic’s policy before you run out.
What about portal messages at night?: Assume non-urgent. For urgent symptoms, follow the emergency instructions, not the portal queue.